Skip to content

QR codes

Every piece of equipment has its own QR code. Stick it on the device so anyone can scan it to see its history or report a fault.

Who can do this: anyone who can view equipment

  1. Go to Inventory → Download QR Stickers (direct link).
  2. Choose the branch (required), and optionally a department, date added or equipment type.
  3. Download the PDF sticker sheet and print it.

For a single item, open it and select View & download QR code label → Print.

Scan a QR code

Point any phone camera at the sticker. The equipment page opens — no app needed.

Who scans What they see
Anyone (not logged in) Photo, key details, last 20 service requests, documents, and a button to report a fault.
Logged-in staff of the facility The same, plus buttons for your role: Create a service request, record it in the active asset count, or Transfer / receive it.

Details takes logged-in staff to the full equipment page.

Public fault reporting

Anyone at the facility can report a fault by scanning — without an account. This is how ward staff without EquipNet logins raise issues.

  1. Scan the sticker and choose to report a fault.
  2. Enter your name, designation, contact phone, a description, and the verification code for the department.
  3. Submit. Your internal biomed team is notified by email and picks it up.

Limits

Public reports work for medical equipment only, while the subscription is active. A similar open request blocks duplicates, and there are limits on repeated reports.

Verification codes

Verification codes stop outsiders from sending fake reports. Each department has a 5-character, case-sensitive code, and there is also one universal code for the whole facility.

Who can do this: Superadmin Head Internal Biomed

  1. Go to Verification Codes (sidebar → Administration).
  2. Generate a code per department (or use the universal code).
  3. Share codes with the ward staff — e.g. post them at the nurses' station.

After a refresh, a code can't be refreshed again for 7 days.

Maintenance & IT QR stickers

Facility maintenance issues (lights, plumbing, IT) use separate branch-level stickers. See Maintenance & IT.