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Service requests

A service request asks for work on a piece of medical equipment: a repair, preventive maintenance, cleaning, calibration or installation.

Who can do this: Superadmin Branch Admin Department Head Doctor / Nurse Internal biomeds

Raise a request

  1. Open the item from Inventory (or scan its QR code).
  2. Select Request Service.
  3. Tick Equipment is down if it isn't working, describe the problem, add error codes and photos.
  4. Submit. Quick requests are always Repairs.
  1. Go to Service Requests → new request (direct link).
  2. Choose the device and the type: Repair, Preventive Maintenance, Cleaning, Calibration or Installation.
  3. Describe the problem, add error codes, a contact phone and attachments (up to 10 files).
  4. Submit.

Scan the equipment's QR code and use public fault reporting. See QR codes.

Tip

Ticking Equipment is down marks the device as down until the work is complete.

Where the request goes

EquipNet routes each request automatically:

Situation What happens
Raised by a doctor, nurse or Department Head (branch not in lockdown) Waits for a branch admin to approve it first (below).
Lockdown on and an internal engineer is available Goes straight to your internal biomed team.
Lockdown on, no engineer available EquipNet reviews it.
Lockdown off EquipNet assesses it and sends you a quote.

Lockdown is explained in Internal biomed team.

Approve staff requests

Who can do this: Superadmin Branch Admin

When clinical staff raise a request, you get an email "Action required: approve service request".

  1. Open To Approve (sidebar → Work).
  2. Open the request, check it, and select Approve Request.

Track requests

Service Requests lists everything. Filter by type, status or Inventory Down only. Your own requests: My Requests.

Status Meaning
Pending Waiting for approval, review or assignment.
Active Open for an engineer, or work in progress.
Assigned An engineer has the job.
Delayed Paused — e.g. waiting for spare parts.
Complete Work done and closed.

More detail in Statuses.

After the work

You can Edit Request or delete it while it hasn't been worked on. Clinical staff can only edit their own.