Subscription & billing¶
Who can do this: Superadmin Procurement (anyone with billing access)
Free trial¶
Every new facility gets a 45-day free trial with all features and no limits. You'll see a banner as the end approaches.
Plans¶
Plans come in three tiers, priced differently depending on whether your facility has an internal biomed team. See current prices on the in-app Pricing page.
| Tier | Highlights |
|---|---|
| Basic Care | Core inventory, service requests and PPM. Asset limit applies. No analytics. |
| Standard Care | Everything in Basic, higher asset limit, plus analytics. |
| Premium Care | Everything, with unlimited assets. |
| Custom | Tailored for large networks. Contact us. |
Each plan covers one branch; extra branches have a monthly fee per branch.
Your billing page¶
Open Subscription & Billing (sidebar → Administration) to see your plan, status, days left, usage (assets and branches), and invoices. Select Download invoice for a PDF.
Paying and renewing¶
Payment is arranged with the MEDevice team — M-Pesa or bank transfer — against the invoice. Contact us using Call or Email on the billing page, or see Support. Your subscription updates as soon as we record the payment.
When a subscription ends¶
| Banner | Days left |
|---|---|
| Info | 14–8 |
| Warning | 7–4 |
| Critical | 3–0 |
If it expires, your account becomes read-only: you can still view everything, but you can't add equipment, raise requests (including public QR reports) or invite users until you renew.
Other limits you may see:
- Asset limit reached — upgrade to add more equipment.
- Unpaid branch — a new branch can't create anything until its fee is paid.