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Maintenance & IT

Hospital Maintenance & IT handles building and IT problems — separate from medical equipment. Trades are Electrical, Plumbing, HVAC and Refrigeration, Carpentry, IT and General / Other.

Report an issue

  1. Select Hospital Maintenance & IT in the sidebar (direct link).
  2. Choose the branch, department and location, the trade, and describe the problem. Add photos if useful.
  3. Submit Report.

Maintenance stickers are posted around each branch.

  1. Scan the sticker and select Continue to report form.
  2. Enter your name, designation, contact phone, the location and the problem.
  3. Enter the facility verification code (ask your ward in-charge).
  4. Submit Report.

No login needed. Public reports are paused if the facility's subscription has expired.

Your report goes to the maintenance team for that trade.

Maintenance staff: do the work

Who: Maintenance Staff

You're invited by your facility admin with one or more trade specialties. After logging in you see the Trades menu.

Page Use
Dashboard Open pool — new jobs for your trades. Accept one to take it.
My Tasks Jobs you've accepted. Start when you begin.
My History Jobs you've closed.

Complete a job — the works order

  1. Open the task and select complete.
  2. Fill in the works order: work carried out, outcome (Fully Resolved, Partially Resolved or Unresolved), materials used and costs, follow-up notes.
  3. Submit Works Order. The ticket closes.

Ticket statuses: Open → In Queue → In Progress → Closed.

Heads and admins

Who: Superadmin Branch Admin Head Internal Biomed

  • Maintenance Log (direct link) — every ticket, with filters. Open one to assign a tradesperson, add Head remarks, or view and Print Job Card (works order PDF).
  • Maintenance QR Stickers (direct link) — print branch stickers for public reporting.
  • Verification Codes — see QR codes.
  • Invite maintenance staff — invite with the Maintenance Staff role and pick their trades. See Users & branches.