Notifications
EquipNet notifies you by email and, if your phone is verified, by SMS. In the app, you'll see banners and numbered badges on sidebar items.
Accounts
| Event |
Who is notified |
How |
| Signup — verify your email |
New user |
Email |
| Account approved |
Facility / county admin |
Email |
| Invitation |
Invited person |
Email (+ SMS if chosen) |
| Password reset |
User |
Email |
Service requests
| Event |
Who |
How |
| Clinical request needs approval |
Branch admins |
Email |
| New request for internal team |
Available internal engineers |
Email; SMS for repairs |
| Public QR fault report |
Internal engineers |
Email |
| Ticket assigned / reassigned |
Engineer |
Email |
| Ticket delayed |
Reporter |
SMS |
| Escalated to EquipNet |
EquipNet |
Email |
| Assessment / quote ready |
Branch admin, procurement |
Email |
| Revised quote |
Facility |
Email |
| Job completed |
Reporter, admins |
Email; SMS for repairs |
| Job card concern raised / resolved |
Engineer & Head / person who raised it |
Email |
PPM
| Event |
Who |
How |
| PPM due (weekly, Mondays) |
Branch admins, engineers |
Email / SMS |
| PPM assigned / claim approved or declined |
Engineer |
Email |
| Parts routed to procurement |
Procurement |
Email |
Spare parts & transfers
| Event |
Who |
How |
| Parts needed for a job |
Procurement, Head Biomed |
Email + SMS |
| Parts available |
Engineer |
Email + SMS |
| Low stock |
Procurement, Head Biomed |
Email (+ weekly digest) |
| Transfer requested / approved / rejected / received |
People involved |
Email + SMS |
Contracts & subscription
| Event |
Who |
How |
| Contract expiring (60, 30, 14, 7, 1, 0 days) |
Renewal owner |
Email |
| Invoice issued / renewal reminder |
Billing contacts |
Email |
Not getting emails?
Check spam and add no-reply@medevice.africa to your contacts.