FAQ & troubleshooting¶

Accounts¶

I signed up but can't log in.

"This account is not verified" — click the link in your verification email (check spam), or resend it from the signup success page.
"This account is inactive" — EquipNet hasn't approved your facility yet (usually 1–2 business days), or your access was revoked.

My invitation link doesn't work.

Invitations expire after 7 days and work once. Ask the sender to resend it. If you're logged in as someone else, log out first.

I forgot my password.

I can't see a menu item or button a colleague has.

Your role doesn't include it. See Roles & permissions and ask your Superadmin.

My bulk import was rejected.

Nothing is imported if any row has an error. Check the row errors — usually an unknown department or a duplicate serial number. See Bulk import.

I can't add more equipment.

You've reached your plan's asset limit, or your subscription has expired. See Subscription & billing.

I can't raise a request for this device.

Service requests are only for medical equipment. Check the equipment's Type. For building/IT issues use Maintenance & IT.

Where is the PPM date for a device?

Devices without a last service date or service frequency are listed under Unscheduled Assets. See PPM schedule.

The public report form rejects my verification code.

Codes are case-sensitive and change when refreshed. Get the current code from your in-charge or the Verification Codes page.

The scan opens a login page.

Anyone can view the equipment page and report a fault; Details and staff actions need a login.

Everything is read-only.

Your subscription has expired. Contact support to renew — your data is safe.

A new branch can't create anything.

Extra branches are billed separately and stay limited until paid. See Subscription & billing.