Statuses¶
Service requests¶
| Status | Meaning |
|---|---|
| Pending | Awaiting a branch admin's approval, EquipNet review, or pickup by the internal team. |
| Active | Open to engineers (EquipNet jobs), or work in progress (internal tickets). |
| Assigned | An engineer has the job. |
| Delayed | Paused — waiting for parts, a specialist, or escalated to EquipNet. |
| Complete | Work done and closed. |
Internal ticket stages¶
| Stage | Shown as |
|---|---|
| New – Internal Review | Pending |
| Assigned | Assigned |
| In progress | Active |
| Delayed | Delayed |
| Resolved | Complete |
Where a request is routed¶
| Routing | Meaning |
|---|---|
| Pending Facility Admin Approval | Raised by clinical staff; waiting for a branch admin. |
| Internal Only | Handled by your internal biomed team. |
| Pending EquipNet Review | EquipNet is reviewing it (no engineer available, or escalated). |
| External Marketplace | EquipNet engineers can bid on it. |
Quote revisions¶
Revision Requested → In Negotiation → Revised & Pending Facility Confirmation → Finalized (or Discarded).
Job card sign-off¶
| Status | Meaning |
|---|---|
| Pending | Waiting for this person to sign. |
| Approved | Signed off. |
| Feedback raised | A concern was raised. |
| Concern closed | The Head resolved the concern. |
Job card final status: Completed, Pending, Requires Follow-up.
Equipment¶
| Badge | Meaning |
|---|---|
| Operational | Working, nothing due. |
| PPM due | Preventive maintenance due. |
| Overdue | PPM more than 7 days late. |
| Down | Not working / out for repair / quarantined. |
| Obsolete | End of life. |
Asset count¶
Session: In progress → Completed (or Closed). Item statuses are listed in Asset count.
Transfers¶
Awaiting approval → Preparing for transit → In transit → Received / Completed. Also Rejected, Cancelled, Return overdue.
PPM assignments¶
Unassigned → Pending approval (member claimed) → Assigned.
Spare part requests¶
Request: Open, Awaiting Procurement, Fulfilled, Cancelled. Items: Reserved, Pending procurement, Fulfilled, Used, Cancelled.
Maintenance & IT tickets¶
Open → In Queue → In Progress → Closed. Outcome: Fully Resolved, Partially Resolved, Unresolved.
Contracts & warranties¶
Active, Due soon, Overdue, Discontinued.
Subscription¶
Free trial, Active, Expired (read-only), Cancelled. Invoices: Draft, Issued, Paid, Overdue, Void.